وظائف أخرى

#Customer_Service_TeamLeader

Key Responsibilities:

1) Lead, motivate, and develop a team of contact center agents to achieve performance targets in quality, efficiency, and customer satisfaction.

2) Monitor daily team operations, including call handling, service levels, and adherence to schedules.

3) Conduct regular coaching sessions, performance reviews, and team meetings to support individual and group development.

4) Analyze performance metrics and provide reports with actionable insights to management.

5) Manage escalated customer issues with professionalism and effective problem-solving.

6) Ensure compliance with company policies, processes, and regulatory requirements.

7) Collaborate with training, and quality teams to optimize operations.

Drive initiatives to improve customer experience, employee engagement, and operational excellence.

Qualifications:

Bachelor’s degree.

- Proven experience in a customer service or contact center environment, including at least 1–2 years in a supervisory or team lead role.

- Strong leadership and coaching skills with the ability to manage and inspire diverse teams.

- Excellent interpersonal, communication, and problem-solving abilities.

Proficiency in CRM and call center software, with strong analytical and reporting skills.

- Ability to work in a fast-paced environment and adapt to changing priorities.

Key Competencies:

-Leadership and people management

-Customer-centric mindset

-Analytical thinking and decision-making

-Conflict resolution

-Time management and organization

please contact forward your cv to

(ammaraltork@dataflowgroup.com) and mention the position name in Subject.

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