We’re Hiring | Technical Support Team Leader is looking for an experienced Technical Support Team Leader to join our team in Jordan. Requirements : - Strong customer service and technical support experience. - Solid technical background, with hands-on experience supporting. - Strong knowledge of application troubleshooting and root-cause analysis. - Experience with incident and escalation management. - Ability to lead, coach, and support technical support agents. - Ability to coordinate with development team. - Experience managing KPIs and SLAs. - Fluent English communication skills. - Previous Team Leader / leadership experience is preferred. - Ability to work 24/7 rotating shifts. - Willingness to work on-site. - Male candidates only. 📩 Interested? Send your CV to "the provided contact method" and mention “Technical Support TL” in the email subject.