Improve operational KPIs across all marketplace verticals. Identify marketplace gaps such as low availability, weak fulfillment, poor merchant compliance, or high complaint rates. Support new vertical launches with proper operating models and readiness checks. 6. New Vertical Launch Operations Lead operational readiness for new Snoonu verticals before launch. Define the operating model for each new vertical. Build SOPs, SLAs, partner requirements, customer support flows, and escalation rules. Run pilot launches before scaling. Identify operational risks before public launch. Work with product to ensure the customer journey is ready. Work with finance to validate pricing, commission, refunds, and settlement processes. Ensure logistics capacity and delivery requirements are clear. 🧙‍♂️ The Magic You Bring: Vertical Strategy and Operating Model ( Define the operating model for each vertical; Set operational priorities, KPIs, and service standards; Translate Snoonu’s business goals into clear execution plans). Operational Performance ( Own the day-to-day performance of each vertical; Monitor key metrics; Identify operational bottlenecks and solve them with clear owners; Ensure every vertical has weekly performance reviews and action plans). Customer Experience ( Ensure every vertical delivers a customer experience aligned with Snoonu’s standards; Work closely with Customer Experience and Customer Support to understand complaints and root causes; Reduce repeated failures that create customer dissatisfaction; Ensure service recovery rules are clear for each vertical; Protect the customer first, then fix the root cause internally) . Partner and Merchant Operational Excellence ( Set clear operational requirements for merchants and partners; Hold partners accountable for repeated failures; Work with commercial and account management teams to improve partner performance; Ensure partners understand Snoonu’s standards for preparation, availability, packaging, handover, and customer experience; Recommend corrective actions for underperforming partners). Cross-Functional Leadership ( This role must connect all departments to ensure that vertical issues are solved end-to-end). SOPs, SLAs, and Governance ( Create and maintain SOPs for each vertical; Define clear SLAs for merchants, operations, logistics, and support teams; Build escalation processes for critical issues; Ensure every team knows who owns each type of problem; Standardize processes across verticals to reduce confusion and improve execution) . Data, Reporting, and Business Reviews ( Build dashboards for each vertical; Track daily, weekly, and monthly performance; Identify trends, risks, and repeated failures; Present clear business reviews to leadership; Convert data into action plans, not just reports). Profitability and Unit Economics ( Work with finance and commercial teams to improve vertical profitability; Monitor cost-to-serve across each vertical; Identify operational inefficiencies that affect margins; Improve delivery batching, fulfillment efficiency, partner terms, and refund leakage; Ensure growth does not come at the cost of poor economics). Team Leadership ( Build and lead strong vertical operations teams; Define clear responsibilities for each vertical manager; Set performance expectations and accountability; Coach team members to solve problems independently; Build a leadership culture where every vertical has a clear owner). https://snoonu.keka.com/careers/jobdetails/4704?source=LinkedIn