Automation of endpoint management tasks using PowerShell and scripting frameworks Proven experience managing and supporting Virtual Desktop Infrastructure (VDI) solutions including Citrix and Microsoft Strong hands-on experience with Microsoft Endpoint Manager (Intune), SCCM, Active Directory services, OS imaging and deployment Develop and maintain automation scripts (PowerShell) to improve operational efficiency and reduce manual effort In-depth knowledge of Intune, Active Directory and Group Policy management Experience with Microsoft 365 deployments, migrations, and upgrades Knowledge of software licensing and desktop application lifecycle management Demonstrated experience working within End User Computing teams, including mentoring and knowledge sharing Strong understanding of modern device management strategies and future technology roadmaps Expertise in endpoint build optimization and modern desktop management practices SOFT SKILLS & COMPETENCIES Ability to mentor L1/L2 engineers and provide technical guidance Strong analytical and decision-making skills in high-pressure situations Proactive mindset with attention to detail Self-motivated and capable of working independently with minimal supervision Excellent communication skills (written and verbal); Arabic is a plus Strong customer service orientation and stakeholder management skills Ability to stay current with evolving technologies and adapt to change Strong teamwork and collaboration skills   Preferred Certifications Microsoft Certified: Endpoint Administrator Associate (MD-102) Microsoft 365 Certified: Enterprise Administrator Expert ITIL Foundation (or higher)