Reservations Supervisor 1. Job Title: 2. Job Summary: Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. 3. Tasks and Responsibilities: Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees. Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures. Welcome and acknowledge all guests according to company standards. Anticipate and address guests’ service needs. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors. 4. Education Level: High school diploma or G.E.D. equivalent. 5. Years of Experience: At least 2 years of related work experience. At least 1 year of supervisory experience. 6. Country: Saudi Arabia 7. City: Jeddah 8. Apply Before: None 9. How to Apply: https://careers.marriott.com/reservations-supervisor/job/7C14DFcontact method availableE45F31E158C5753A?utm_source=chatgpt.com Nationality: Not Defined