Strong command of the English language, with the ability to clearly communicate insights to a range of audiences Ability to identify and articulate meaningful differences across customer segments, turning complex data into clear, actionable narratives Hands-on experience with survey tools and feedback collection platforms Demonstrated ability to design impactful VoC dashboards and deliver compelling presentations for stakeholders Leadership & Team Contribution Confident in setting direction, prioritising work, and managing workflows to deliver results Strong mentoring and coaching capabilities, with a genuine interest in developing others Ability to foster collaboration and build a high-performing, team-oriented environment https://careers.qatarairways.com/global/JobDetail/Voice-of-the-Customer-Manager/62224